Terms and conditions



The address of our website is : https://mokahotel.fr/
Head office : 11, Rue Pierre Waldeck Rousseau, 56100 LORIENT
Phone number : 02 97 21 23 16
Mail : lorient@mokahotel.fr


Website design and creation: SELLTIM
Hosting OVH SAS: 2 rue Kellermann – BP 80157 59053 ROUBAIX CEDEX 1


Personal data is collected in compliance with the provisions of REGULATION (EU) 2016/679 OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL of 27 April 2016 on the protection of individuals with regard to the processing of personal data and on the free movement of such data (RGPD).


The user is informed that, in accordance with article 27 of the French Data Protection Act of 6 January 1978, the information communicated by the user via the forms on the site is required to respond to his/her request and is intended exclusively for Moka Hotel.


Users are informed that they have the right to access and rectify data concerning them by writing to the following address:
Moka Hotel – 11, Rue Pierre Waldeck Rousseau, 56100 LORIENT


Users of the website are required to comply with the provisions of the law on data processing, data files and individual liberties, the violation of which is punishable by criminal penalties.


In particular, they must refrain from collecting or misusing any personal information to which they have access and, in general, from any act likely to harm Moka Hotel, the privacy or reputation of individuals.


The general structure, as well as the texts, images (animated or not), know-how and all other elements making up the site are the exclusive property of Moka Hotel.


Any total or partial representation of this site by any company whatsoever without the express authorisation of Moka Hotel is prohibited and constitutes an infringement punishable by articles L.335-2 et seq. of the French Intellectual Property Code.


Any total or partial reproduction of trademarks or logos, made from elements of the site without the express permission of the holder or holders of the rights relating thereto is therefore prohibited, within the meaning of Article L.713-2 of the Intellectual Property Code.


The hypertext links set up on the site may lead the user to other sites. It should be noted that Moka Hotel has not verified all the sites that may be linked to its own, their content and the information contained therein, and invites users, under their own responsibility, to validate the conformity, accuracy, completeness and/or legality of the information and/or content to which they have access on these sites. As a result, Moka Hotel declines all responsibility for the content and services offered on sites accessed via hyperlinks from its https://mokahotel.fr/ site, and for the use made of such sites by the user. Users are solely responsible for their use of these sites.


Users of and visitors to the website may not set up a hyperlink to this site without the express prior authorisation of Moka Hotel.


Moka Hotel makes every effort to provide users with available and verified information and/or tools, but cannot under any circumstances be held responsible for errors, lack of availability of information and/or the presence of viruses on its site.




We are committed to ensuring that the collection and processing of your data from the Moka Hotel website complies with the General Data Protection Regulation (GDPR) and the French Data Protection Act (Loi Informatique et Libertés).


This Policy informs you about how Moka Hotel, its subcontractors and any partners process your personal data.


This policy applies in particular to customers and users of Moka Hotel offers and services.


It may be supplemented by specific information brought to the user’s attention in connection with a particular offer or service.




Each form or Teleservice limits the collection of personal data to what is strictly necessary (data minimisation) and indicates in particular:


The purpose for which the data is collected (purpose); Whether this data is obligatory or optional for the management of your request; Who will be able to access this data (in principle, only Moka Hotel, except where transmission to a third party is necessary for the management of your request); Your rights with regard to Data Processing, Data Files and Individual Liberties and how to exercise them with the CNIL.


The personal data collected as part of the services offered on https://mokahotel.fr/ are processed using secure protocols and enable Moka Hotel to manage the requests received in its IT applications.



Each individual has the right to access, rectify and delete data concerning him or her. They may request that their data be ported. You also have the right to object to the data being processed or to request that it be restricted.


You may also issue instructions concerning the retention, deletion or communication of your personal data after your death.


Specific rule on telephone canvassing: all consumers can register free of charge on an opposition list known as “Bloctel” so that they are no longer canvassed by telephone by a professional with whom they have no current contractual relationship. Consumers can register on the www.bloctel.gouv.fr website or by post addressed to : Société Opposetel, Service Bloctel – 6, rue Nicolas Siret – 10 000 TROYES




You may exercise your rights and contact the Data Protection Officer at any time at the addresses below.


For any information or to exercise your rights regarding the processing of personal data managed by Moka Hotel, you can contact its Data Protection Officer (DPO):


By signed letter accompanied by a copy of an identity document to the following address: Moka Hotel – 11, Rue Pierre Waldeck Rousseau, 56100 LORIENT


If you do not receive an adequate response, you may lodge a complaint with the Commission Nationale de l’Informatique et des Libertés (CNIL), the supervisory authority in charge of compliance with personal data obligations in France.




Moka Hotel only processes personal data for specific, explicit and legitimate purposes. Moka Hotel does not process this data in a way that is incompatible with these purposes.


To this end, the purposes pursued by Moka Hotel are as follows: To be able to respond legitimately to your request.



Moka Hotel only processes data or a category of data if it is strictly necessary for the intended purpose. You can find information on these purposes above.


Moka Hotel processes the following categories of data:


Identity data: surname, first name, identifier, SIREN, etc. Contact data: postal address, email address, telephone number, etc. Economic and financial data: means of payment, payment history, etc. Connection, service usage and interaction data: connection and usage logs, intervention reports, etc. Products and services owned or used Content data: files stored in the cloud, email inbox, etc. Location data, etc.




The data collected is intended for the site’s internal departments and its subcontractors.


Lastly, the data processed may be transmitted to the competent authorities, at their request, as part of legal proceedings, as part of legal investigations and requests for information from the authorities or in order to comply with other legal obligations.


Subcontractors OVH: Hosting of the site and electronic mailboxes




The data collected may be processed outside the European Union. In this case, Moka Hotel takes the necessary steps with its subcontractors and partners to guarantee an adequate level of protection for your data, in full compliance with the applicable regulations.


If the subcontractors and partners concerned are not members of the Privacy Shield agreement in the case of transfers to the United States of America, or are not located in a country whose legislation is considered to offer adequate protection, they will have signed the European Commission’s “standard contractual clauses” or will be subject to binding internal rules approved by the authorities.




Moka Hotel ensures that your data is processed in complete security and confidentiality, including when certain operations are carried out by subcontractors. To this end, appropriate technical and organisational measures are put in place to prevent the loss, misuse, alteration or deletion of your personal data. These measures are adapted according to the sensitivity of the data processed and the level of risk presented by the processing or its implementation.



The useful administrative life (DUA) is the length of time for which archived documents, data or information must be retained and kept in a condition to be consulted and used, either by those who produced them or by archive services.


You will find below the administrative useful life (DUA) applicable to the main procedures managed by Moka Hotel. The useful life covers the period for which documents are kept in the active database and in the internal archives.


Receipt of requests made via the contact form


Sub-objective: Management of follow-up to contact requests received


Data controller Legal basis Storage life Data recipients Transfer outside the EU
Moka Hotel Art.6(1)f: Legitimate interest of the controller 3 years from the last contact The data controller and any authority legally authorised to access the data None




This Personal Data Protection Policy may change from time to time.




We use various cookies on the site to improve the interactivity of the site and our services.




A cookie is a small computer file, a tracer, which is deposited and read, for example, when you visit a website.


The use of these tools is subject to your consent if they are not strictly necessary for the operation of the site concerned.


To find out more: CNIL – How they work and how to oppose them.




We use audience measurement cookies. In order to tailor the site to visitors’ needs, we measure the number of visits, the number of pages viewed, visitors’ activity on the site and the frequency with which they return.